Refund policy

We want you to love your O, VET! skincare. If you’re unhappy with your purchase, please contact us within 30 days of receiving your order, and we’ll work with you to find a solution, whether that’s a refund or a replacement.
 
Kroonolie hair oil comes with a money-back guarantee: if you’re not satisfied, you’ll receive a full refund within 30 days.
 
If your product arrives damaged, defective, spoiled or incorrect, please let us know and we’ll make it right.
 
Because our products are handmade without stabilisers, their texture can vary slightly from batch to batch, and balms firm up in cold weather. This is natural and not a fault.
 
For change-of-mind returns, return shipping costs may be the customer’s responsibility, where permitted by law. This does not affect your rights under the Consumer Protection Act.
 
Please email carla@ovet.co.za or WhatsApp 072 112 8347 with your order number and a short description, and we’ll get back to you as soon as possible.